Shipping policy

Effective Date: 2026-02-23

1. Introduction

This Shipping Policy applies to all orders placed through rodeofitnessequipment.com (the “Website”), which is operated by Rodeo Fitness Equipment LLC (“Rodeo Fitness Equipment,” “Company,” “we,” “our,” or “us”). This Policy explains our shipping practices, delivery estimates, service coverage, and procedures relating to order handling and shipment issues.

We aim to provide a transparent and reliable shipping experience for our customers within the United States. Because some of our products are large, high-value, specialty, or supplier-shipped items, actual carrier selection, shipment method, and fulfillment timing may vary depending on the item ordered, destination, stock availability, and supplier logistics.

Shipping Summary

  • Shipping Service: Standard Shipping
  • Shipping Cost: Free
  • Estimated Delivery Window: 3 to 9 business days
  • Shipping Region: Continental United States
  • Product Coverage: Applies to all eligible products unless otherwise stated on the product page or at checkout

2. Shipping Destinations

We currently ship to valid street addresses located within the continental United States.

  • We do not currently offer standard shipping outside the continental United States unless expressly stated otherwise
  • We do not ship to Alaska, Hawaii, U.S. territories, or international destinations unless expressly stated otherwise
  • We do not ship to P.O. boxes where the selected carrier cannot complete delivery
  • We reserve the right to decline shipment to certain remote, restricted, freight-limited, or otherwise non-serviceable locations

If we expand our shipping coverage in the future, this Shipping Policy will be updated accordingly.

3. Shipping Charges

We offer Free Standard Shipping on eligible orders shipped within the continental United States.

  • Standard Shipping: Free

Applicable taxes, if required by law, will still be calculated and displayed at checkout. Certain products, destinations, delivery constraints, or special services may require additional arrangements or charges. If any such charge applies, it will be disclosed before order completion or communicated to you for approval before shipment.

4. Order Processing and Delivery Time

Our standard estimated delivery window is 3 to 9 business days. This delivery estimate includes both order processing time and carrier transit time. Business days are Monday through Friday, excluding federal holidays and carrier-recognized holidays.

In most cases:

  • Order Processing Time: Generally included within the 3 to 9 business day total window
  • Transit Time: Varies depending on product type, supplier location, destination, and carrier routing

Delivery estimates are provided in good faith but are not guaranteed. Certain items may require extended handling or lead times due to supplier processing, product size, freight scheduling, inventory availability, or other operational factors. Where applicable, product-specific timing disclosed on a product page, order page, or direct written communication will control over the general timeline stated in this Policy.

5. Shipping Methods and Carriers

We use established national and regional carriers and logistics partners depending on the nature of the item, destination, and delivery requirements. Carriers may include, without limitation:

  • UPS
  • FedEx
  • USPS
  • Freight and LTL carriers for larger or oversized items
  • Other reputable delivery providers as operationally appropriate

5.1 Carrier Selection

We reserve the right to select the carrier, shipment method, and routing that we determine is most appropriate for your order.

5.2 Tracking

Tracking information is generally provided once the shipment has been processed and released to the carrier. You will typically receive shipment confirmation and tracking details by email when tracking becomes available.

5.3 Shipping Insurance

Certain shipments may be insured or otherwise protected depending on the carrier, product type, or fulfillment arrangement. If a shipment is lost or damaged in transit, please contact us promptly so that we may review the matter and assist with the claim or resolution process where applicable.

6. Order Tracking

Once your order ships, we will generally send a shipment confirmation email containing your tracking number and, where available, a direct tracking link. Tracking updates are provided by the carrier and may take time to appear after initial shipment.

If you do not receive tracking details within a reasonable time after placing your order, please contact us at support@rodeofitnessequipment.com.

7. Delivery Delays and Shipping Exceptions

While we strive to meet the stated delivery estimate, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Weather events and natural disasters
  • Carrier disruptions or route delays
  • Supplier processing delays
  • Inventory shortages or backorders
  • Holiday volume or peak-season congestion
  • Address verification issues
  • Freight appointment scheduling constraints

We are not liable for delays caused by carriers, suppliers, force majeure events, or other events outside our reasonable control; however, we will make commercially reasonable efforts to assist you with updates and next steps.

8. Delivery Issues

8.1 Delayed or Lost Packages

If your order appears delayed beyond the estimated delivery window or tracking stops updating for an unreasonable period, please contact us at support@rodeofitnessequipment.com or call 1-250-219-6052. We may open a carrier trace or otherwise investigate the matter, as appropriate.

8.2 Marked Delivered but Not Received

If a shipment is marked as delivered but you have not received it, we recommend that you:

  • Verify the shipping address used for the order
  • Check with household members, neighbors, concierge staff, or building management
  • Inspect the surrounding delivery area thoroughly
  • Contact us promptly so we can help review the shipment status and, where appropriate, initiate a trace request

8.3 Damaged Packages or Damaged Items

If your order arrives visibly damaged, incomplete, or otherwise compromised in transit, you must notify us as soon as possible and no later than the claim window stated in our Return and Refund Policy. To help us assess the issue, please retain all original packaging and provide:

  • Your order number
  • Photos of the packaging
  • Photos of the damaged item
  • A brief written description of the damage or issue

We will review the matter and, where appropriate, arrange a replacement, repair, return authorization, or refund in accordance with our applicable policies.

9. Missing Items

If your order arrives with a missing item, missing component, or incomplete shipment, please contact us promptly with your order number and a description of the missing item(s). We may request supporting photographs of the packaging and delivered contents to help verify the claim.

Upon review and approval, we may send the missing item, provide another appropriate resolution, or issue a refund where warranted.

10. Address Accuracy and Failed Delivery

You are responsible for ensuring that the shipping address, recipient name, contact number, and delivery instructions provided at checkout are complete and accurate. We are not responsible for delays, losses, misdeliveries, or additional fees arising from inaccurate or incomplete shipping information submitted by the customer.

If a package is returned to sender, refused, abandoned, undeliverable, or requires redelivery due to an address error, failed delivery attempt, or inability to access the delivery location, additional shipping, storage, redelivery, or handling fees may apply before the order can be re-shipped.

11. Large, Oversized, or Freight Shipments

Certain products may ship by freight or require special delivery arrangements due to their size, weight, or value. Freight deliveries may involve carrier appointment scheduling, curbside delivery, threshold delivery, or other delivery conditions depending on the carrier and service level.

For freight shipments, the customer is responsible for:

  • Being available for any required delivery appointment
  • Inspecting the shipment upon arrival where reasonably possible
  • Noting visible damage on the carrier receipt where applicable
  • Ensuring that the delivery location is accessible and appropriate for the shipment

12. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Return and Refund Policy.

Please note that:

  • Return shipping responsibility may vary depending on whether the item is defective, damaged, incorrect, or being returned for another approved reason
  • Refund timing, restocking fees, and claim windows are governed by the Return and Refund Policy

13. Contact Information

If you have any shipping-related questions or need assistance with a shipment, please contact us:

14. Changes to This Policy

We reserve the right to update, revise, or amend this Shipping Policy at any time in our sole discretion. Any changes will become effective upon posting the revised version on this page, unless otherwise required by law.

Thank you for shopping with Rodeo Fitness Equipment LLC.